Refund Policy

This policy applies to I Love The Smiths AI credit packs. Mandatory consumer rights remain unaffected.

Failed generations

When live generation is enabled and a generation ends in a confirmed failure, the credits consumed by that task are returned automatically. Temporary or unknown provider states remain pending rather than being treated as successful or automatically refunded.

Unused-pack refunds

A full refund may be requested within 72 hours of the original successful purchase only when every credit from that pack remains unused. While a refund request is pending, the affected credits are locked. A confirmed successful refund revokes the locked pack credits; a definitive failed refund unlocks them. Duplicate notifications do not apply the change twice.

Used or partially used packs are not eligible for a full pack refund under this policy. Partial refunds do not automatically revoke a prorated credit amount and require separate review.

Sandbox orders

During sandbox acceptance, orders and refunds are integration tests and do not represent real charges. This policy does not turn a sandbox transaction into a live purchase.

Request a review

Email support@ilovethesmithsai.app with the account email, order reference and reason for the request. Do not send full card details.